Jeff Jensen, Founder and Principal, I Train IT Leaders LLC
Jeff Jensen is the Founder of I Train IT Leaders LLC. An experienced and recognized thought leader across multiple best practice frameworks, Jeff consults and collaborates with organizations to drive strategic alignment, continual improvement, and value co-creation.
Jeff is certified as an ITIL 4 Strategic Leader, ITIL 4 Managing Professional, Certified Process Design Engineer, DevOps Leader, Project Management Professional, and a Distinguished Toastmaster. He started his career as a systems engineer in the IT organization supporting design, engineering, and manufacturing business units for a large semiconductor company. Jeff quickly moved into a leadership role managing IT Operations at the largest site for the company, and then directing cross-functional teams located in multiple sites and global geographies. In addition, Jeff has worked in the retail, engineering, and managed services industries as a PMO Coach and Leader, Application Support Manager, Process Improvement Architect, Service Management Office Lead, and a Customer Success Manager. Since starting his own company, I Train IT Leaders LLC, in 2017, Jeff has led digital transformation efforts for a large multinational company, and architected and chaired a multi-million dollar program designed to bring together Agile, ITSM and DevOps practices to align ways of working across cross-functional global product and technology organizations.
Jeff is also the Co-Founder and President of the Boise ITSM local interest group, and he enjoys mentoring, coaching, and collaborating with his peers. He has delivered multiple training classes and presentations in ITIL, Agile, Value Stream Mapping and DevOps practices to audiences across the USA and globally. Recently, Jeff was recognized for his work authoring content and providing feedback for the ITIL 4 – Digital and IT Strategy publication, and has presented at previous Service Management World conferences in 2020, 2021, and 2022.