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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 403: Key Characteristics of a Transformative Digital Leader

Jeff Jensen  (Founder and Principal, I Train IT Leaders LLC)

Location: Grand Caribbean 10

Date: Thursday, November 21

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

Transformational and Digital Leadership skills are necessary and required competencies to ensure organizations are equipped and capable of driving innovative approaches and prepared to respond to disruptive challenges in a VUCA (Volitile, Uncertain, Complex, and Ambiguous) world. In this session, Jeff Jensen will bring forward key characteristics from multiple best practive frameworks to define, describe, and emphasize what is needed for leaders at all levels and in any type of digital organization to be successful in improving organizational agility and resilience and enabling transformative change. Regardless of the level an individual works in an organization, opportunities abound to apply these principles and characteristics in a positive and meaningful way to drive the right strategic conversations and decision making, as well as foster an environment where the right behaviors can be encouraged and emphasized from a cross functional perspective to provide the connective tissue necessary for organizations to remain relevant and to fulfill their purpose and long term vision for success.

Takeaway

Understanding of the characteristics of a digital and transformational leader Comparison and contrast of the requirements to move toward a generative culture Description of innovation and proactive/reactive responses to digital disruption in a VUCA world