Lou Hunnebeck, Principal Strategist, Inspire Value, ServiceNow, Inc.
Ms. Hunnebeck, Principal Strategist at ServiceNow, has over 30 years in service industries. Her passion for improving how we work brought her to ITSM from a background in process consulting, training and ITSM systems consulting. She served as author of the ITIL Service Design 2011 Edition, Senior Architect/Co-Author for the ITIL Practitioner Guidance publication, a Lead Architect ITIL 4 Foundation and the Lead Editor on ITIL 4 Direct, Plan & Improve publication.