Lou HunnebeckPrincipal AdvisorDXC Fruition

An ITIL Expert with over 30 years in service industries, Ms. Hunnebeck is a Principal Advisor at DXC Fruition. Her passion for improving how we do what we do led her to IT Service Management from a background of process consulting, training and Service Management systems consulting. Ms. Hunnebeck is the author of the ITIL Service Design 2011 Edition, Senior Architect/Co-Author for the ITIL Practitioner Guidance publication, serving on the Lead Architect Team for the current update to ITIL, and speaks regularly at industry events.

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