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Lou HunnebeckPrinicipal AdvisorDXC Technology

An ITIL Expert with more than 30 years of experience in service industries, Lou Hunnebeck is a principal advisor at DXC Fruition. Her passion for improving how we do what we do has led her to ITSM from a background of process, training and systems consulting. Devoted to advancing the art and practice of ITSM, Lou served as the author of the ITIL 2011 Service Design publication, and as a member of the Architect Team and as an author for the ITIL Practitioner Guidance publication. She is currently on the Senior Examination Panel for ITIL, serves on the Lead Architect Team for the current ITIL4 update, and speaks regularly at industry meetings to spread the message of ITSM.

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