Valence Howden, Principal Advisory Director, Infotech Research Group
Valence Howden is a Principal Advisory Directory at Infotech Research Group, with over 30 years of experience in IT. He has a primary focus in the areas of service management, enterprise and IT governance, Organizational Design and Operating/Delivery Models, Strategy Development and Execution, Risk Management, Metrics, and Process Design. Valence is a member of the Standards Council of Canada and works on the ISO Joint Taskforce for Service Management, IT Governance and Business Process Management.
- Session 302: Putting the Pieces Together: Better Service Delivery Through Practice Addition
- Session 503: Improving Service Management in the Digital Age: Gaining the Leadership Commitment Required for Success
- [VIRTUAL] Session 302: Putting the Pieces Together: Better Service Delivery Through Practice Addition