Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Reni FriisPartnerValcon

Reni Friis has 20 years of experience in the IT industry, most of it in the ITSM domain. She’s been a consultant for the past 10 years; her main area of expertise is processes, and she is an active contributor to both the Lean IT, DevOps, VeriSM, and SIAM communities.