Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Paul Fordiani, CGEIT, is an ITSM and continual improvement professional with decades of experience across industry, Department of Defense, and government operations. He was one of the authors of the Department of Defense Enterprise Service Management Framework, and he was a member of the US Technical Advisory Group's review of ISO 20000-1:2011. He’s been an ISO 9001 and ISO 20000 auditor, as well as an implementation and compliance consultant, and he’s worked as a software developer, database administrator, technical program manager, and process improvement specialist. Paul’s also been a senior member of several service desk automation transformation efforts, most recently for a Fortune 100 financial services corporation located in Northern Virginia.