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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Erika Flora is a senior advisor and principal with BEYOND20. For more than 15 years, Erika has worked with global IT organizations to improve how they work. She is a certified ITIL Expert who holds a number of other best practice certifications. She received her MS in microbiology from the University of Florida and is the author of Demystifying Agile, Scrum, and IT Service Management, as well as the lead editor for the upcoming ITIL4 publication, "ITIL Leader: IT and Digital Strategy."