Mary Cruse Director, IT Customer ServicesFirst American Corporation

Passionate about customer service, Mary Cruse has thirty years of experience leading teams for Fortune 500 companies in the airline, healthcare, and finance industries. She has extensive experience in leading both technical and nontechnical customer service centers, focusing on process design, technology, customer service delivery, and team building. Mary is currently the chair of the Help Desk Chapters, Inc. board and she serves on the Call Center Industry Advisory Council.