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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Robert Cheyne, ITSM Process Manager, Texas A&M University
Robert Cheyne is a dedicated IT professional with more than 30 years of experience in IT, with more than 20 years working in higher education specifically. He is currently the ITSM Process Manager for Texas A&M University's Division of Information Technology, where he serves as change manager, asset manager, and configuration manager, among other duties. He also has considerable experience in ITSM generally, ITIL, business relationship management, business analysis, project management, process improvement, ServiceNow, customer service, problem-solving, and system administration.