David Cannon Moderator

David is a leader in the fields of IT and service strategy and is currently VP, Consulting Director Serving Infrastructure & Operations. He is the coauthor of the ITIL 2007 service operation book and author of the ITIL 2011 service strategy book. He is a founder and past chairman of itSMF International and past president of itSMF USA. He is also a fellow of service management and double recipient of the itSMF Lifetime Achievement Award.

Presenting: