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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Darrell Bond Business Associate HDI

Darrell Bond is one of the founding partners of RADAR Solutions Group Inc., a services management consulting and training provider focused on creating service excellence. In his 35+ years experience, Darrell has helped many service organizations achieve success through business planning, service optimization and process improvement initiatives. As faculty trainer for HDI, Darrell has shared his knowledge, experience and passion for quality service with directors, managers, team leaders and front-line staff from organizations around the globe. In his role as an auditor for HDI’s Support Center Certification Program, Darrell drives continual service improvement, the backbone to the success of all service organizations.