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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Pierre Bernard, Global ITSM Process Manager, IKO Industries Ltd.
Pierre Bernard is currently the Global ITSM Process Manager for IKO Industries Ltd. He has 34 years of experience in IT, seven of those as a service desk manager. He has extensive experience, knowledge, and expertise in service management, organizational change, business management, and continual service improvement. Pierre also holds numerous certifications, including ITIL Expert, AGILE Foundation, PRINCE2 Practitioner, Master Trainer/Facilitator, COBIT5, ISO/IEC 20000, and ISO/IEC 27000.
