Jeff Battaglino Sr. Technical Marketing EngineerCherwell

Jeff is a well-seasoned IT professional who has focused his career in IT Service Management for more than 25 years. He has served in management capacities for Retail, Manufacturing, Financial Services, Higher Education, and Technology organizations. He is ITIL v3 Certified, HDI Help Desk Manager Certified, and is a certified Administrator of 4 of the leading IT Service Management applications. He has been a frequent presenter at ITIL and ITSM focused conferences for more than 15 years.