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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

[VIRTUAL] Session 101: Unveiling AI's Heart and Brain: An ITSM and AI Journey Inspired by The Wizard of Oz

Katrina Macdermid  (Co-founder & Director, HIT Global)

Wesley Eugene  (Partner & Chief Information Officer, IDEO)

Location: On-Demand

Date: Wednesday, November 15

Time: 12:15 pm - 1:15 pm

Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management

Session Type: Virtual Session

Vault Recording: TBD

Just as the Tin Man yearned for a heart and the Scarecrow for a brain, AI's optimal potential emerges only when infused with intellect and empathy. This synergy enables AI to truly excel in shaping the ideal user experience for IT services, IT processes, and IT professionals. In this session, Katrina Macdermid and Wesley Eugene will discuss the significance of a comprehensive AI integration strategy. This approach melds logical intelligence and emotional comprehension. Similar to the characters' quest, AI, too, must possess qualities to navigate the intricate, complex, and occasionally misunderstood landscape of ITSM.

Join Katrina and Wesley for a trip down the Yellow Brick Road of AI in ITSM. This expedition promises not only knowledge but also moments of laughter, inspiration, and a takeaways you can apply in your workplace as soon as you get home.