Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

[VIRTUAL] Keynote: Everest-Level Resilience: Overcoming Adversity and Reaching High Goals

Jim Davidson  (Resilience Expert & Everest Expedition Climber)

Location: On-Demand

Date: Wednesday, November 15

Time: 11:00 am - 12:00 pm

Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Virtual Session

Vault Recording: TBD

Work and life always include change, challenge, and uncertainty. Those realities became quite clear to climber Jim Davidson when he was trapped high on Mount Everest by massive earthquakes and avalanches. That terrible day became the deadliest ever on Mount Everest. In this inspiring keynote, Jim will share epic stories and reveal hard-won lessons about:

  • Cultivating a resilient mindset
  • Sparking resilience in your team
  • Benefitting from post-traumatic growth