Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
[VIRTUAL] Keynote: Everest-Level Resilience: Overcoming Adversity and Reaching High Goals
Jim Davidson (Resilience Expert & Everest Expedition Climber)
Location: On-Demand
Date: Wednesday, November 15
Time: 11:00 am - 12:00 pm
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Virtual Session
Vault Recording: TBD
Work and life always include change, challenge, and uncertainty. Those realities became quite clear to climber Jim Davidson when he was trapped high on Mount Everest by massive earthquakes and avalanches. That terrible day became the deadliest ever on Mount Everest. In this inspiring keynote, Jim will share epic stories and reveal hard-won lessons about:
- Cultivating a resilient mindset
- Sparking resilience in your team
- Benefitting from post-traumatic growth