Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Uncovering the Total Impact of your Support Tools
Chris Savio (Director of Product Marketing, Rescue, GoTo)
Location: Solution Spotlight Stage, Expo Hall
Date: Tuesday, November 14
Time: 3:10 pm - 3:30 pm
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Solution Spotlight
Vault Recording: TBD
Support comes at a cost, but IT investments are under constant scrutiny. That’s why it's critical to ensure your next IT investment is not only cost-effective, but also generates enough returns to protect other areas of business. In this session, we’ll review some valuable insights on support trends in general and deep dive into areas businesses have seen success after implementing a support solution like LogMeIn Rescue – including a 395% ROI and support times cut in half.
Plus, hang around until the end of the session, where we’ll preview an exciting new Rescue feature.