2025 Schedule
Solution Spotlight Presented byTray.ai: No Slides. Just IT Agents. Built Live
Adan Potyondy (Sales Director, Tray.ai)
Stephen Stouffer (Director, Automation Solutions, Tra)
Location: Expo Hall - Theater
Date: Tuesday, November 18
Time: 5:20 pm - 5:40 pm
Pass Type: Core Pass, Expo Only Pass, Premier Pass, Premium Learning Pass, Training Only Pass, VIP Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Forget the hype. This session is all about results. Tray takes the stage to show how IT teams are deflecting 40% of tickets with real, production-ready AI agents.
We’re skipping the slides and building live by showing every step of an ITSM agent in action, from handling incidents in Slack to updating tickets in ServiceNow and Jira. You’ll see how it thinks, acts, and hands off when human judgment is needed.
You’ll also hear how companies use this approach to cut resolution times to seconds and boost CSAT to 4.95 out of 5. If you’re ready to move past theory and see what AI agents actually deliver for IT, this is your session.