2025 Schedule
Solution Spotlight Presented by Freshworks: Shrinking Budgets, Growing Demands: How to Modernize ITSM Without Adding Complexity
David Gladstein (Overlay Consulting Manager, Freshworks)
Joey Russell (VP, IT Operations, Adapt Health)
Location: Expo Hall - Theater
Date: Wednesday, November 19
Time: 2:10 pm - 2:30 pm
Pass Type: Core Pass, Expo Only Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
IT leaders face constant pressure to deliver measurable outcomes while navigating shrinking budgets, complex tech stacks, and evolving employee expectations. In this session, Freshworks and AdaptHealth will share how they streamlined IT service management and drove business results with AI-powered automation and intuitive user experiences.
Hear firsthand how AdaptHealth:
- Streamlined service operations and reduced tool sprawl
- Balanced agility and governance during major change initiatives
- Delivered consumer-grade IT experiences that improved adoption
- Achieved measurable gains in efficiency, cost savings and employee satisfaction
Join us for a practical conversation about how to modernize ITSM without adding complexity, and walk away with a playbook you can bring back to your own organization.