2025 Schedule
Solution Spotlight Presented by BMC Helix: Overcome Your Tier 1 Support Challenges
David Martinez, Sr. (Sr. Solution Marketing Manager, BMC Helix)
Location: Expo Hall - Theater
Date: Thursday, November 20
Time: 2:10 pm - 2:30 pm
Pass Type: Core Pass, Discovery Pass, Expo Only Pass, Premier Pass, Premium Learning Pass, Training Only Pass, VIP Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Feeling overwhelmed from waves of incidents, unhappy end users, lost assets and non-stop password reset requests? Learn how to optimize your support capabilities to stop your Tier 1 nightmares. Hear how you can improve your Tier 1 support outcomes through the targeted use of AI to improve self-service, automated workflows, knowledge management, and incident summaries among other helpful approaches. Gain practical insights and tips and tricks to help you supercharge your Tier 1 support.