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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Solution Spotlight: ITIL - Stronger and Better

David Cannon  (Director, Americas, PeopleCert)

Location: Expo Hall - Theater

Date: Thursday, November 21

Time: 2:20 pm - 2:40 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD