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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 605: The Practical WHO-HOW-WHAT Approach to Organizational Change Management

Thorsten Manthey  (Engagement Director, TCS)

Location: Grand Caribbean 10

Date: Wednesday, November 15

Time: 4:00 pm - 5:00 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: Fundamental

This session will provide a simple approach to OCM that anyone can use within their organization to create a solid training and communication and training plan. You'll learn how to identify WHO is impacted, HOW they are impacted, and WHAT activities are required. As a project manager or project team member, you can use this practical and simple approach to master organizational change management and drive strategic improvement in your organization.