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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 603: Radically Change the Way You Work with Service Management

Sandi Conrad  (Principle Advisory Director, Info-Tech Research Group)

Location: Grand Caribbean 12

Date: Wednesday, November 15

Time: 4:00 pm - 5:00 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Many service and support teams are struggling to keep up with demand and teams are burning out. Hiring more technicians isn't always an option, and taking incremental steps to improve processes may not give you the traction you need. It may be time to leverage automation to transform your service management practice. In this session, Sandi Conrad will share real-world examples of how organizations have successfully implemented automation to change the way they serve their customers and end users. Walk away with tips for creating a business case for automation, guidance on prioritizing opportunities, and an operations view of maintaining stability as automations expand.