Schedule

In today's rapidly evolving business landscape, organizations face the challenge of effectively managing and leveraging their knowledge assets to drive innovation, enhance decision-making, and achieve competitive advantage. Service-oriented knowledge management (KM) offers a strategic approach to addressing this challenge by aligning knowledge management practices with service-oriented principles and methodologies. In this session, participants will explore the concept of service-oriented knowledge management and its relevance in modern organizations. Through a combination of theoretical insights and practical examples, attendees will gain a deep understanding of how service-oriented KM can empower organizations to harness their collective knowledge effectively.

Key topics covered in this session include:
1. Introduction to Service-Oriented Knowledge Management:
o Definition and principles of service-oriented KM
o Relationship between service-oriented architecture (SOA) and KM
o Benefits of adopting a service-oriented approach to KM
2. Components of Service-Oriented Knowledge Management:
o Knowledge as a service (KaaS) concept
o Service-oriented knowledge repositories and catalogs
o Service-oriented knowledge discovery and delivery mechanisms
3. Implementation Strategies and Best Practices:
o Designing and architecting service-oriented KM systems
o Integrating knowledge services into existing IT infrastructure
o Leveraging standards and frameworks for service-oriented KM (ITIL, KCS)
o Key challenges and considerations in adopting service-oriented KM
o Opportunities for leveraging service-oriented KM to drive digital transformation, collaboration, and innovation

Takeaway

By the end of this session, participants will have gained practical insights and actionable strategies for leveraging service-oriented KM to unlock the full potential of their organization's knowledge assets and drive sustainable growth and success in today's dynamic business environment.