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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 601: Co-Managed IT: Partnering with a Managed Service Provider

Stephen Buyze  (Sr. Coach, Advanced Global MSP Coaching)

Location: Grand Caribbean 8

Date: Wednesday, November 15

Time: 4:00 pm - 5:00 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Vault Recording: TBD

Audience Level: All

With a tight labor market and ever-changing technology landscape, keeping the right level of staffing with the most up-to-date skill sets is a daunting task. There are times when an IT department just can't keep up. This is where having an established relationship with a co-managed IT managed service provider in your back pocket can be a lifesaver. You can call on this life-line when staff turns over (even temporarily), when you're growing rapidly and need to staff up, or when large projects are outside your wheelhouse or require more staff than you have to deliver on time and on budget. In this session, learn how to identify your needs, scope your requirements, source a partner, vet their suitability, and manage the relationship. If you're in the market for an MSP to help build flexibility into your staffing strategy, this session is for you.