2025 Schedule
Session 505: From Reactive to Proactive: Risk Management for Service Management
Shawn Silva-Cosgrove (CEO, S12 Tech Consulting LLC)
Date: Thursday, November 20
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
This training session will explore how the principles of risk management can be applied within service management contexts. We'll discuss how to identify, assess, and respond to risks that could affect the delivery of services, such as service interruptions, security breaches, or resource shortages.
Takeaway
Understand the key risks faced in service management and how they affect service delivery.
Be able to identify and assess service risks using a Risk Matrix.
Know how to apply appropriate response strategies (avoidance, mitigation, transfer, acceptance) to service risks.
Understand the importance of continuous monitoring and review in managing service risks effectively.
Be able to integrate risk management into service management frameworks like ITIL or other service management models.