2025 Schedule
Session 503: Next-Level Automation: How Thumbtack Transformed Access Requests and Application Catalog with Jira Service Management & Okta
Chris Bocage (Director, IT Operations, Thumbtack)
Date: Thursday, November 20
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Description:
In today's fast-paced digital world, customers demand rapid resolutions and seamless experiences. This session will explore how to achieve high velocity service management using Jira Service Management, JSM Assets, and Okta workflows, empowering your teams to deliver exceptional service at lightning speed.
We'll cover:
-Streamlining workflows: Learn how to optimize Jira Service Management for efficient incident resolution, problem management, and change management.
-Automating for speed: Discover how automation can accelerate service delivery, reduce manual tasks, and free up your team for higher-value work.
-Boosting collaboration: Explore tools and techniques to foster seamless communication and collaboration between service teams, development teams, and customers.
-Measuring and improving performance: Utilize real-time data and reporting to identify bottlenecks, track key metrics, and continuously improve service delivery.
Join us to discover how Jira Service Management can help your organization shift into overdrive, delivering exceptional service experiences with speed and agility
Takeaway
Learn from Thumbtack's Jira Service Management success story and see firsthand how automation cuts wait times and speeds up request resolutions
See how to transform customer experiences by eliminating manual tasks and reducing service errors through streamlined workflows
Gain insight into how you can accelerate service delivery through automation and boost productivity while reducing operational costs