Roy Atkinson (CEO & Principal Advisor, Clifton Butterield, LLC)
Location: Grand Caribbean 8/9
Date: Thursday, November 21
Time: 11:30 am - 12:30 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
IT leaders are continuously and increasingly looking for ways to demonstrate value to the C-suite and boards of directors. Too often, IT is still reporting on the number of broken things and how efficiently they were fixed. At the same time, business leaders too often abdicate their responsibilities and allow or even force IT to make decisions in a vacuum, including those about changes that could fundamentally shift how business gets done.
In this presentation, recognized industry authority Roy Atkinson will walk through ways to minimize the missed messages by measuring and reporting in a common language about the things that matter to the organization, using data from current research.
Takeaways:
• Why now is the time for improvement - it can't wait any longer
• How to break the syndrome of "talking past each other" and move in the right direction
• What could be at stake if you don't get governance and communication right
• And yes, AI will be part of the conversation