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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Session 406: Visualizing Value: How Adding Visualizing Work Improves Everything!

Matt Beran  (Sr. Product Specialist, InvGate)

Location: Turks 3

Date: Thursday, November 21

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

The modern collaborator requires diverse tools to understand and visualize work in order to identify the opportunities and gaps to be found within our value streams, processes and other methods of delivering value and revenue. This presentation will focus on the tools, techniques and experiences that modern teams are collaborating to build better experiences, products and services.

Takeaway

1. How to think about process management
2. Make organizational change much easier
3. Tools to visualize and collaborate on experiences and teamwork