Rae Ann Bruno (President, Business Solutions Training, INc.)
Neil Keating (Founder, CXO, Experience Colla)
Location: Grand Caribbean 12
Date: Thursday, November 21
Time: 10:15 am - 11:15 am
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership
Session Type: Session
Vault Recording: TBD
Audience Level: All
Looking to optimize your onboarding process and integrate Experience Level Agreements (XLAs) into your organizational strategy? Join us for a dynamic session to build and XLA focused on enhancing the new employee experience (onboarding).
In this interactive workshop, we'll guide you through building an XLA stack designed to ensure a consistently positive onboarding journey. Through a facilitated exercise, you'll learn to build an XLA stack including an ambition statement, relevant XI questions, and experience, operational, and technical data aligned to measure each.
Additionally, you will learn about the Experience Management Framework, XLA Design Methodology and the Experience Management Office (XMO).
Join us to learn how to build a foundation for long-term success, one XLA at a time.
• The onboarding XLA stack created with attendees during the session
• Knowledge of the elements involved in constructing an XLA stack
• Understanding of how XLAs can transform your onboarding process