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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 404: Changing the World One Taco at a Time

Nancy Robinson  (IT Field Services Supervisor, Health First, Inc.)

Location: Grand Caribbean 11

Date: Wednesday, November 15

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: All

IT service management is evolving to include so much more than numbers. But how do you look beyond the numbers, beyond the queue, and build relationships with your customers? How do you build relationships with your team? In this humorous, thought-provoking, and interactive session, two stories merge and come full circle, inspiring new pathways to create life-changing and lasting impact on your team and in your everyday interactions. Whether this session makes you look at the world differently, gives you goosebumps, or spurs you into action, it will be time well spent.


1) Creating lasting, meaningful impact on your team and peers can be accomplished with little to no money. 2) People who feel truly appreciated, stay with you. These associates stay, reducing turnover costs and the financial burden that comes with hiring new employees. 3) The ability to truly look at the people surrounding you and see them-their positive attributes and what they bring to your team, will set you apart from most leaders.