Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 402: Moving Beyond Service Management: Introducing the DVMS

Patrick von Schlag  (President, Deep Creek Center Inc.)

Location: Grand Caribbean 4

Date: Wednesday, November 15

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Session

Vault Recording: TBD

Audience Level: Advanced

As organizations embrace digital transformation, the increase in digital business capabilities drastically increases digital business risk. The focus on ITSM must be expanded to embrace the central requirements of a digital business; how do we align people, practices, technology, and culture to help create, protect, and deliver digital business value for our stakeholders? In this session, you will learn how to use overlay models to assess digital business capabilities against your existing practices (regardless of frameworks, models, quality systems, etc.), identify gaps, and integrate your abilities to build adaptive, resilient organizations that can successfully create, protect, and deliver digital business value. Discover how you can use Digital Value Management Systems™ to help you assess organizational capabilities for governance and assurance, planning, design, organizational change, execution, and innovation.