Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Session 306: I Caught a Fish and It Was THIS BIG!: Storytelling Using Your Metrics and Data
Deborah Monroe (CEO, Ignite Achievements Int'l)
Location: Turks 6
Date: Tuesday, November 14
Time: 3:45 pm - 4:45 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
What would it be like if you could seriously influence the people making big decision with your metrics? This session will give you opportunity to learn how to turn that data into a story that will impactfully land and stick in the minds of those who have that power. Walk away with a better understanding of why delivering facts through story makes an impact and is easier to remember than a bunch of numbers, and get some practice telling your own story with your own data and metrics. We have some great work to do!