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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 304: From What the... to World Class: You Can Do M.A.G.I.C.

Josh Nelson  (Director of Technology Experience, Power Design, Inc.)

Jose Pujol  (IT Support Manager, Power Design)

Location: Grand Caribbean 11

Date: Tuesday, November 14

Time: 3:45 pm - 4:45 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing Culture and Leadership, Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Excellence can't be achieved overnight, nor is it easy. But it's certainly possible for every team! In this session, learn how Power Design used M.A.G.I.C., a simple five-step approach, to mature their internal service desk from a reactive cost center to a proactive and strategic business partner that's built to last not only today, but for many years to come. Discover how you can use M.A.G.I.C. to:

  • Assess your current state and align your team towards improvement
  • Build a strategic plan for improvement and execute it efficiently
  • Ensure future growth and success within the business through the practical application of continuous improvement