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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 303: A Chatbot Wrote This Presentation

Chris Chagnon  (Senior Development Applications Engineer, MathWorks)

Location: Grand Caribbean 4

Date: Tuesday, November 14

Time: 3:45 pm - 4:45 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management, Driving Strategic Decision-Making

Session Type: Session

Vault Recording: TBD

Audience Level: All

We've done it. Chatbots have made it up the lift-hill and started cresting the summit of the innovation hype-cycle. But how can you ensure that you get a smooth ride as chatbots, AI, and related technologies reach ubiquity? This light-hearted session will introduce you to the current state of chatbots'and applied AI, as we cover what the tech is, how it works, and practical applications of the tech within the service management space.

Attendees of all skill levels will leave feeling empowered with up-to-date info on chatbots, including what people mean when they say things like ChatGPT, large language models, and training data, and, of course, how they can bring this knowledge home to get started on projects that return direct value to their companies and institutions.