Josh Streets (HDI Business Associate and Founder, Scoreboard Group)
Location: Grand Caribbean 12
Date: Wednesday, November 20
Time: 11:30 am - 12:30 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Tailored for Service Desk/I.T. AI decision makers or AI strategists, this valuable presentation will guide you through the essential steps of developing and implementing a comprehensive AI strategy that aligns with your organization's objectives & expectations. Learn from an industry expert as they share best practices, tools, and methodologies to harness the power of AI effectively for both your customers & employees. Based on recent client engagements & avoiding common AI transformation mistakes. Walk away with clear, actionable framework that will drive innovation and a proven path of success for your technology decisions & results.
Whether you're just getting started or looking for the next phase of improvements for your ITSM strategy, this session will set the strategic tone for the remainder of your conference and time in the exhibitors expo hall.
Participants can expect guidance on:
• AI Readiness
• How to Select Use Cases
• AI Transformation Best Practices
• Prioritized Roadmaps