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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 204: From Here to There: Moving Forward by Changing Leadership Lenses

Steve Fullerton  (Director of Network & Operations Center, Clemson University)

Location: Grand Caribbean 11

Date: Tuesday, November 14

Time: 11:30 am - 12:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: All

Whether your team is large or small, whether you're beginning your leadership journey or in the later stages of your career, this session will teach you how you can get your team moving forward by changing leadership lenses. We'll focus on the importance of creating a growth mindset, leading from where you are, and seeing through political, cultural, and strategic lenses. We'll also open the floor to discuss the problems you've encountered as leaders. Whether you're leading up, down, or to the side, these are all skills you need in your toolbag.