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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 105: Making Your Business Case: How to Influence Your Organization to Act

Lou Hunnebeck  (Principal Strategist, Inspire Value, ServiceNow, Inc.)

Location: Grand Caribbean 12

Date: Wednesday, November 20

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: All

Good ideas aren't enough. Good intentions aren't enough. Even good data isn't enough. If you want your organization to take productive action, you need to be able to put forth a cohesive and convincing argument, including both qualitative and quantitative elements, and designed for the intended audience. The argument needs to be organized in a way that will resonate with influencers and decision-makers alike.

No matter your level in your organization, the ability to justify, convince, influence and motivate will serve you well.

Topics covered may include:
• Putting the vision to work
• Creating context with current state
• Knowing your audience
• Painting the picture
• Backing up your argument
• Remembering the goal

Join us for an interactive exploration of the different situations in which making your case can be important, and discussion of techniques you can apply to make your arguments penetrating and persuasive.

Takeaway

Attendees will learn:
• The key items to consider when constructing a business case
• How to analyze the target audiences for an argument for action
• Picking the right metrics to support a business case