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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 104: Cultural Transformation: A Focus on Organizational Change Management and ITSM

Michael Fuson  (Senior Solutions Architect and Consultant, Excalibur Data Systems Inc)

Location: Grand Caribbean 11

Date: Tuesday, November 14

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing Culture and Leadership, Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Cultural transformation helps organizations evolve their company culture to achieve their strategic objectives. It's also key to ensuring a positive employee experience for the workforce. In this session, we'll first focus on how to mature a service-oriented culture, why we do what we do. We will then dive into organizational change management, looking into what your companies are currently doing, what makes companies ill-prepared, and how to help manage those from your position. Finally, we will look at angles of attack such as personnel, process, and technology.

Walk away with a better understanding of:

  • The requirements of organizational change management
  • Strategies for managing and delivering organizational change
  • Communication techniques for effective organizational change