2024 Schedule
Session 101: Quality Results – Adding the Positive to Quality Control and Removing the Metrics
Calen Sifferman (Supervisor - Incident Management, Quality Control, Service Desk, Costco)
Location: Grand Caribbean 4/5
Date: Wednesday, November 20
Time: 10:15 am - 11:15 am
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Driving Strategic Decision-Making
Session Type: Case Study
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Join us for an insightful discussion where you will gain insights into Building and running Quality Control that emphasizes the positives and avoids giving feedback based solely on metrics.
Takeaway
- Understanding Positive Feedback
- Understanding How to Provide Feedback without mixing metrics.