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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
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Session 101: Quality Results – Adding the Positive to Quality Control and Removing the Metrics

Calen Sifferman  (Supervisor - Incident Management, Quality Control, Service Desk, Costco)

Location: Grand Caribbean 4/5

Date: Wednesday, November 20

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making

Session Type: Case Study

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Join us for an insightful discussion where you will gain insights into Building and running Quality Control that emphasizes the positives and avoids giving feedback based solely on metrics.

Takeaway

  • Understanding Positive Feedback
  • Understanding How to Provide Feedback without mixing metrics.