2025 Schedule
Session 101: Decoding the Ops Matrix: The Silo Effect and Finding Your Ops Synergy Streams.
Greg Sanker (Principal, ITSMTransition)
Date: Wednesday, November 19
Time: 10:15 am - 11:15 am
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
The proliferation of specialized "Ops" disciplines – from DevOps and SecOps to FinOps and beyond – reveals a critical truth for service management and support leaders: the challenge isn't solely the well-understood issue of IT silos. Instead, it's the more persistent and pervasive problem of organizational silos that exist across traditionally disparate functions – including HR, Legal, Marketing, Sales, and, yes, IT. These disconnects hinder the essential integration and collaboration required to achieve overarching business objectives, impacting service delivery, efficiency, strategic alignment, and ultimately, the bottom line. FinOps brought horizontal alignment to revenue generation; this session argues that the need for such integration is far broader and more critical than ever before.
Join this session to explore the "Silo Effect" within the increasingly complex "Ops Matrix" and discover "Synergy Streams" – a practical approach, supported by real-world examples and potential case studies, to fostering seamless collaboration across diverse teams and functions. Learn how to break down the barriers that impede flow, create alignment around business goals, and move beyond well-meaning silos towards a truly integrated and high-performing organization. You'll gain actionable insights and a fresh perspective on how to cultivate genuine synergy that drives tangible business outcomes and improves overall service management effectiveness.
Takeaway
• Understand that the persistent challenge of organizational silos extends beyond traditional IT boundaries, impacting critical functions like HR, Legal, Marketing, and Sales, and recognize the imperative for intentional, precise horizontal integration and collaboration across these diverse areas.
• Learn the core principles of "Synergy Streams" as a practical framework for achieving seamless collaboration across diverse teams focused on shared business goals, supported by real-world insights.
• Gain actionable strategies and a new perspective on how to break down organizational silos, cultivate a culture of synergy, and ultimately improve service delivery and drive tangible business results within your organization.