Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Pre-9: Innovating the Service Portal
Phyllis Drucker (Industry Thought Leader, EZ2BGR8)
Location: Grand Caribbean 12
Date: Monday, November 13
Time: 8:30 am - 3:45 pm
Pass Type: Premium Conference Pass - Get your pass now!
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Workshop
Vault Recording: TBD
Audience Level: All
This workshop aims to train and prepare professionals to design effective service portals and service request catalogs. Participants will learn how to structure service offerings and create a digital service that fits with a modern-day customer experience for digital support. They'll also learn about the common pitfalls of service portals and how to avoid them by creating a service portal that is a key component of a holistic support design, with features and capabilities that support employees and customers while still enabling IT to scale support. The workshop focuses on understanding what it takes to deliver a user-focused experience: how to structure services, design a portal taxonomy, design requests and pull the pieces together as part of a holistic support experience that relies on design and automation to deliver a great user experience.
If you support service management platforms, design online catalogs and catalog items, or are in any way interested in creating an online portal presence for your organization, this workshop is for you!
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Premium conference pass.