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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Pre-7: Experience Essentials

Deborah Monroe  (HDI Business Associate and CEO, Ignite Achievements Int'l)

Location: Grand Caribbean 10

Date: Monday, November 13

Time: 8:30 am - 3:45 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership

Session Type: Workshop

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

This workshop provides participants with an excellent interactive taster into experience and experience management. We cover all the experience management frameworks and how they should be applied and provide participants with an overview of why they should be considering experience. Walk away from this interactive, practical workshop with a good understanding of experience principles.

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Premium conference pass.