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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Pre-07: Re-Imagine(ering) Service Management

Doug Rabold  (Principal Consultant, Bold Ray Consulting)

Location: Grand Caribbean 10

Date: Tuesday, November 19

Time: 8:00 am - 3:45 pm

Pass Type: Premium Conference Pass

Session Type: Workshop

Vault Recording: TBD

Audience Level: Intermediate/Advanced

What began in post-war Kansas City has grown and evolved into an empire with a crown jewel known as "the most magical place on Earth". From humble roots in the Midwest was spawned a global media and entertainment conglomerate the likes of which few people - perhaps only one man - could possibly have dreamed.

There are fifteen principles, seven processes and one approach to storytelling upon which this ubiquitous growth and dominance have been forged. These attributes pervade every level of the organization from top to bottom and bottom to top. They are embedded in the development cycle from initial conception to rope drop. And they are applied to all parts of the organization - regardless of line of business within the vast empire.

More importantly, these principles are not exclusive to the entertainment field. With understanding and some customization, they can be readily applied to any organization in virtually any industry.

Join Doug Rabold for this highly interactive in-depth exploration of the fifteen principles, seven processes and the storytelling approach upon which a global empire was built - and how you can leverage the workshop activities to apply them to your team and to yourself as a leader to establish a foundation of service excellence.

Going to Infinity and Beyond the mere theoretical, in this this workshop we will apply the principles of Imagineering to "solve your problem" for some of the workshop participants!

Takeaway

1) The Fifteen Principles of Imagineering
2) The Seven Processes of Imagineering
3) The Storytelling Approach of Imagineering
4) How each have been applied
5) How each can be applied to any support organization
6) "SOLVE MY PROBLEM" FOR SOME PARTICIPANTS!