2025 Schedule
Pre-04: ITIL 4 Foundation - Accredited
Greg Sanker (Principal, ITSMTransition)
Date: Tuesday, November 18
Time: 8:30 am - 3:45 pm
Pass Type: Premium Learning Pass, Training Only Pass - Get your pass now!
Session Type: Training
Vault Recording: TBD
ITIL 4 is built on the established core of best practice in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.
At the end of this course, participants will be able to:
Understand the key concepts of ITIL service management and continual improvement.
Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.