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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Lunch & Learn: High Velocity ITSM: Practices and Solutions for High-Performing Teams

Vish Ankolekar  (Senior Pre-Sales Solution Engineer, ITSM, Atlassian)

Location: St. Croix 2

Date: Wednesday, November 15

Time: 12:45 pm - 1:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Lunch & Learn

Vault Recording: TBD


In our modern digital economy, development and operations teams drive innovation. However, we often find friction points and gaps between the work of these teams. In this session, we’ll use the guidance of ITIL 4, and a value stream-aligned approach to work, to show how IT operations can evolve to embrace better practices and ship value at a higher velocity. You’ll learn how Jira Service Management can help operations teams work closely with dev to ship improvements more often and recover from outages faster.