2025 Schedule
Lunch and Learn: Turning Experience Into Action: Three ITSM Use Cases with HappySignals
Greg Golding (Enterprise Sales Manager, HappySignals)
Location: Fiesta 1
Date: Thursday, November 20
Time: 12:30 pm - 1:31 pm
Pass Type: Core Pass, Discovery Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Session Type: Lunch & Learn
Vault Recording: TBD
Grab lunch and join HappySignals for a practical session exploring how IT Experience Management can drive better outcomes in service management. We’ll walk through three concrete use cases showing how the HappySignals platform helps you:
- Identify the areas where your end-users are frustrated and understand the reasons why
- Prioritize improvements based on real employee experience data
- Use AI-driven insights to make faster, smarter, and more effective decisions.
Whether you're aiming to boost service desk performance, improve change processes, or align IT with employee needs, these use cases will show how experience data turns into real value for your ITSM strategy.