2025 Schedule

Grab your lunch and join us for an energetic, no-fluff conversation as we explore how real IT leaders are driving agility and transformation in service management through AI and automation.

In this interactive session, we’ll look at how practical, secure, and no-code automation combined with true AI Agents is reshaping how work gets done. These agents are already building forms, understanding intent, routing requests, generating knowledge, and even assisting end-users tip to tail with things like equipment replacement, on/off-boarding, name changes, resets and more.

You’ll hear real examples from organizations that have deflected 60% of tickets, reduced average ticket completion time by seven minutes, eliminated manual steps and ultimately accelerated service delivery.

Amidst the hype and AI-washing, it’s never been more important to separate the buzzwords from the breakthroughs. Whether you’re just starting to explore AI or ready to scale automation enterprise-wide, you’ll leave with clear takeaways, not hype.

Bring your questions, your curiosity, and your appetite for what’s next — because the future of service management is here, and it’s smarter than ever.

Takeaway

Cut Through the AI Noise: Learn how to separate AI marketing spin from real, service-ready capability. From AI Agents to Virtual Support, you will get real use case examples of AI in action.

See Automation Take Off: Discover how no-code workflows and intelligent agents are transforming service management, leveraging enterprise integration hubs.

Empower Every Team: Use AI and automation to reduce burnout, boost productivity, and create better service experiences across the enterprise.