Service Management World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 16-20, 2025
Disney’s Coronado Springs ResortOrlando, FL

2025 Schedule

Lunch and Learn: Moveworks | Redefining the Modern Service Desk | Optimize Operational Efficiencies & Increase Employee Productivity

Rikin Ajmera  (Business Value Services Senior Manager, Moveworks)

Quinn O'Bryan  (Solutions Engineer, Moveworks)

Location: Fiesta 1

Date: Wednesday, November 19

Time: 12:30 pm - 1:30 pm

Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!

Session Type: Lunch & Learn

Vault Recording: TBD

Today’s service desk teams are under immense pressure to handle rising ticket volumes, meet growing employee expectations, and scale operations with limited resources. The solution? AI-powered automation.


Join us to discover how the Moveworks platform is transforming employee support through generative AI. See how Moveworks automates issue resolution across IT, HR, and beyond, freeing teams from repetitive tasks and delivering instant, accurate help to employees.
Experience AI in action during a live demo and watch as Moveworks resolves tickets instantly, reduces resolution times, and boosts both agent and employee productivity.

Don’t miss this session to see how Moveworks is redefining what’s possible for the modern service desk.