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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Leveraging Cultural Intelligence in Phishing Attempts

Arianna Theofan  (Consultant, TopDesk)

Location: Solution Spotlight Stage, Expo Hall

Date: Tuesday, November 14

Time: 2:40 pm - 3:00 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


TOPdesk understands the importance of social engineering, and how it can be the biggest threat to your organization's security measures. No firewall or passphrase can protect you against phishing scams leveraging social engineering. But Cultural Intelligence (CQ) can be the secret to protecting your organization against vulnerabilities. Join Arianna, TOPdesk Consultant Specialist, as she shares how having a strong Organizational CQ can help you identify phishing red flags and get inside the mind of a hacker, protecting you from future attacks.