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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Keynote: Everest-Level Resilience: Overcoming Adversity and Reaching High Goals

Jim Davidson  (Resilience Expert & Everest Expedition Climber)

Location: Grand Caribbean Ballroom 7

Date: Monday, November 13

Time: 4:00 pm - 5:00 pm

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

Work and life always include change, challenge, and uncertainty. Those realities became quite clear to climber Jim Davidson when he was trapped high on Mount Everest by massive earthquakes and avalanches. That terrible day became the deadliest ever on Mount Everest. In this inspiring keynote, Jim will share epic stories and reveal hard-won lessons about:

  • Cultivating a resilient mindset
  • Sparking resilience in your team
  • Benefitting from post-traumatic growth